As part of a larger Carrier State Acceleration initiative, a leading insurance provider sought to streamline its slow, manual carrier onboarding process. Each new integration required weeks of back-and-forth between internal teams and carriers to gather, validate, and structure documentation.
The company faced several key challenges:
- Product Management Team (PMT) bottleneck: a single PMT served as a bottleneck, limiting the number of carriers that could be onboarded in parallel.
- No authority to enforce documentation standards: every carrier delivered information in different formats, from incomplete PDFs to unstructured spreadsheets.
- Manual data entry and Excel comparisons: led to delays, errors, and an unsustainable workload.
To accelerate growth and improve efficiency, the client partnered with Gorilla Logic’s Construct™ team to explore whether AI could automate and standardize the documentation process.
